Frequently asked questions.

  • We work with everything from cosy apartments and studios to large family homes, boutique stays, and unique Airbnb properties.

  • Nope! While we specialise in Airbnb photography, we’re also happy to shoot for other booking platforms, private holiday rentals, hotels, and real estate listings.

    Please enquire about your property as we are open to various jobs.

  • Most shoots take between 1–2 hours depending on the size of the property and the number of spaces you’d like captured.

  • We deliver your fully edited photos within 48 hours, videos may take up to 5 business days. We will send you a link to a google album which will stay active for 28 days.

  • We will contact you the morning of the scheduled booking to ask if you would like to go ahead with the shoot, or reschedule.

    1. Send through an enquiry

    2. Receive a reply within 1 business day

    3. Receive a link to confirm your booking

    4. Photo-shoot day - invoice is sent on the same day

    5. Payment is due upon completion of service on the same day (pay in person or through the invoice)

    6. Photos sent to your email within 48 hours, videos may take up to 5 business days

  • We understand that plans can change.

    • Free cancellation with at least 48 hours’ notice before the scheduled shoot

    • Cancellations within 48 hours of the appointment will incur a 50% cancellation fee

    • Same-day cancellations or no-shows will be charged 100% of the booking fee

    Cancellation fees cover reserved time, travel, and lost booking opportunities.

    By booking our services, you agree to this cancellation policy.